To evaluate, review and analyze support business systems, processes and user needs. This would be implemented by documenting requirements, defining scope and objectives and formulating systems to parallel overall business strategies. Furthermore, the role involves serving as a thought leader for technical business processes to enable increased productivity and efficiency in various units and capacities.

Disclaimer: This position is unpaid. If you are applying for a co-op, please confirm from your college prior to submitting your application.

• Determine operational objectives by observing business functions; gathering data; evaluating output requirements and formats 
• Construct workflow charts and diagrams; analyzing system capabilities; creating specifications 
• Improve systems by studying current practices; designing modifications for more efficiency 
• Recommend controls by identifying problems; developing improved procedures 
• Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget 
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions 
• Prepare technical reports by collecting, analyzing and summarizing information and trends 
• Contribute to team effort by accomplishing related results as needed 
• Validate resource requirements and develop cost estimate models 
• Conduct, interpret, evaluate and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs with the aim of incorporation into decision-making 
• Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports 
• Understand and communicate the financial and operational impact of any changes 
• Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes 
• Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement 
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues 

• 1 to 2 years’ experience in an analytics and systems development capacity 
• Experience in educational institutions is an asset 
• Experience with budgeting in a project 
• Experience generating process documentation 
• Experience in project and user-testing management 
• Experience in data visualization 

• Possession of technical writing capabilities 
• Ability to multitask and manage time well 
• Competence in Office 365, MS Project and MS Planner 
• Possession of analytical abilities 
• Ability to translate data into actionable insights 

• Process improvement 
• Velocity of execution 
• Number of satisfied business needs 
• Value of deliverable 

• Must be analytical 
• Must be able to solve problems effectively 
• Should be a skilled communicator who can resolve conflict 
• Must be able to exercise sound judgement to facilitate decision making 
• Should possess the ability to think critically 
• Must pay rapt attention to detail 
• Must be able to maintain confidentiality 
• Must be knowledgeable in process modelling 

• Training (Office 365, Cyber Security, and the virtual environment)
• Mentoring and Coaching in the area of volunteer work
• Reimbursement of exam fees when successfully earned the pre-approved professional certification (certain conditions applies)
• Fixable hours and Working Virtually
• Able to obtain a reference letter from ENCADE on the hours reported in approved time-sheet
• Regular appraisal evaluations of skills with suggestions for improvements
• This volunteer work / internship can be reflected on academic credits whenever applicable and accepted by the educational institution
• Addition to the PDUs of the project management certification requirement

• 10 Hours a week minimum
• Weekly time sheet reporting
• Display a positive and respectful attitude
• Work with honesty and integrity
• Represent the organization in a responsible manner
• Take initiative
• Perform their jobs to a reasonable, acceptable standard
• Deliver results
• Maintain good attendance
• Be dependable and responsible
• Be a good team player
• Conduct themselves in a professional manner, even when off duty
• Follow set policies and procedures when dealing with problems or issues